FAQ’s

What are the Linkstar S2A Modem Parameters?

You need to telnet into the Linkstar S2A RCST with a cross over cable using the default IP address, and enter the following commands exactly as you see them:(PLEASE NOTE THE NEW PARAMETER “DVB” THAT NEEDS TO BE CHECKED BEFORE ATTEMPTING TO POINT THE ANTENNA)

save -f 1118500
save -s 15750000
save -c 0×1029
save -pcr 0×365
save -pop 0x011e0001
save -o 1
save -t -30
save -lnbv 18
save -dvb 1 [NOTE: This will make your modem DVBS2]
hw

After you enter the command “hw”, the modem will reboot, and once it comes back on line, the sat “LED” should start blinking (providing you are locked on NSS-10). At this point, give us a call at NOC (905)573-9449.

Where to point your antenna?

Point Your Antenna to NSS 10 @ 37.5 W using horizontal receive on your Spectrum Analyzer.

C-Band NSS10 – iDirect EVOLUTION IDX3.0 – NEW REQUIREMENTS

iDirect EVOLUTION Install Manual can be found here. INSTALL MANUAL

• 2.4m dish (for maximim efficiency); but a 1.8m is possible

• PLL LNB (3.6 to 4.2 Ghz frequency range);- Suggested Models Coming Soon
  

• 2 W BUC (but 4W is more efficient), model NJT5667F or NJT5669F (also NJT5656 old and heavy unit could work). However, almost any BUC will work on our system as long as LO (Local Oscilator) is 4900MHZ;

• 30 m of cables;

• Check to make sure your modem is not locked by running the command
  rmtlock status on the modem. If it is Engaged then you will need to have it unlocked by your old ISP, or if it is Permanent then it will not work on any other network than it is currently on. 

   

• iDirectEvolution  (modem). Download Software – remote.install.software

What are the Linkstar S2A Modem Parameters?

You need to telnet into the Linkstar S2A RCST with a cross over cable using the default IP address, and enter the following commands exactly as you see them:(PLEASE NOTE THE NEW PARAMETER “DVB” THAT NEEDS TO BE CHECKED BEFORE ATTEMPTING TO POINT THE ANTENNA)

save -f 1195500
save -s 4200000
save -c 0×1029
save -pcr 0×365
save -pop 0x011e0001
save -o 1
save -t -30
save -lnbv 18
save -dvb 1 [NOTE: This will make your modem DVBS2]
hw

After you enter the command “hw”, the modem will reboot, and once it comes back on line, the sat “LED” should start blinking (providing you are locked on NSS-7). At this point, give us a call at NOC (905)573-9449.

Where to point your antenna?

Point Your Antenna to NSS 7 @ 22.0 W using vertical receive on your Spectrum Analyzer.

What are the Linkstar S2A Modem Parameters?

You need to telnet into the Linkstar S2A RCST with a cross over cable using the default IP address, and enter the following commands exactly as you see them:(PLEASE NOTE THE NEW PARAMETER “DVB” THAT NEEDS TO BE CHECKED BEFORE ATTEMPTING TO POINT THE ANTENNA)

save -f 1604355
save -s 4500000
save -c 0×1029
save -pcr 0×365
save -pop 0x011e0001
save -o 1
save -t -30
save -lnbv 18
save -dvb 1
hw

After you enter the command “hw”, the modem will reboot, and once it comes back on line, the sat “LED” should start blinking (providing you are locked on Telstar 11). At this point, give us a call at NOC (905)573-9449.

Where to point your antenna?

Point Your Antenna to T11 @ 37.6 W using horizontal receive on your Spectrum Analyzer.

What is slowing down my internet connection?

There are numerous reasons why internet connections slow down, but here are some of the most common causes.

• Spyware could be running on your system, which will use internet to monitor and report your key strokes and usage information to its creator or benefactor. This is dangerous software that can collect passwords you type in.
• Viruses are programs that are also often encountered, they replicate themselves and use your internet connection to spread to other computers. They can attach themselves to other files, and control e-mail programs to send spam.
• Faulty or worn cables is a common problem, where possible it is best practice to avoid moving them around, or placing them in direct sunlight.
• For some uses such as calling with Skype, a bandwidth increase is needed. If you find your network is slow, try seeing for any running software that consumes large amounts of bandwidth. This also includes peer-to-peer sharing software like BitTorrent.
• The contention ratio of our bandwidth packages also affects network speed. When it is peek time for web traffic in Africa, customers with higher bandwidth packages experience less slow down than low end bandwidth packages. The best contention ratio is 1:1, which lets Gold customers enjoy a constant and guaranteed bandwidth.
• If you use a wireless router, you may be letting everyone in your area access your network. Common wireless routers can handle up to 8 wireless devices connected to them, but each added device will slow down both your internet connection, and the wireless connection of other devices.
• If your network is making too many connections at once to the internet, you may find your modem begins rebooting. Other cases of modem rebooting include overheating from objects placed on top or on either side of the modem.
  

How do I improve my internet connection?

Just as there are many causes, there can be many solutions to increasing your network performance.

• Install reliable antivirus, anti-spyware, and anti-malware software. From the very first moment a computer is turned on, it is at risk from infection unless these programs are actively protecting your computer.
• Install Firewall to block internet traffic that you don’t want. This can prevent many viruses and peer-to-peer software from getting into your network. Often router devices will come with a Firewall of their own which can prevent dangerous traffic from getting inside your network.
• Avoid suspicious websites, a good anti-virus program will also protect you from these by alerting you that something may be wrong with the website. Always take caution to make sure you are on the correct website, as you may be entering your login details on a fake page, and hand them over to the wrong person.
• Never open e-mail attachments without scanning them first, even images and audio should be checked for viruses. E-mail is still the most common way of virus transmission.
  
• Set up automatic scans from your anti-virus software, viruses can spread to virtually any file on your computer and so your computer needs regular inspection to stay protected. A good time to run the scans is when you’re not using the computer, as virus scans require most of the computers processing power when run.
  
• Always install updates for your operating system. Microsoft often releases security fixes for their Windows operating systems, and these will help prevent hackers from getting into your computer.
• Always use a password for your wireless network. This can be a WEP key, but WPA and WPA2 are more secure. Make sure you know exactly how many computers are on your wireless network as each computer on your network can use up your internet bandwidth.
  
• Don’t install cracked software, these are commercial programs which have been modified by hackers to avoid their copyright protection systems. Often these illegal programs contain viruses or backdoors, which allow the hackers into your computer. If you can not get a legal copy of software, try looking for free alternatives that can do the same job. A good website to find free and legal software is www.alternativeto.net.
  

The large majority of our customer base has reported very good results from using AVG or Avast antivirus software in both free and commercial versions. However, we do not provide support on how to use these programs.

If you experience slowdowns and need help finding the cause, feel free to call the NOC (905) 573-9449 and we’ll be happy to help.