Are other connection types more reliable than satellite?
No! Over the past 30 years, satellite technology has proven that it has very high service availability and low outages. They generally have better performance and availability than terrestrial circuits, especially in rural areas.
Can satellite Internet be used for online gaming?
Yes! Although satellite Internet connections do have a higher latency than wired connections, they can still be used with many types of online games today.
An article was written online by Ezine @rticles about this, and they have the following to say:
“Latency is an expression of how much time it takes for a packet of data to get from one designated point to another. This is direly important when it come to on-line gaming in that latency translates into the time that it takes from the moment that a button is pushed to when the action is performed in the game. Often this can mean the difference between life and death. With DSL and Cable the response time is almost immediate, being between 50milliseconds-150milliseconds. The latency for satellite internet is between 600milliseconds-800milliseconds. This may sound like the end of online gaming for someone who has just made the switch to satellite internet but it is not.”
For the full article, visit their page Satellite Internet and Online Gaming: Does It Work?
Can I use Voice over IP (VOIP)?
Our LinkStar & iDirect modem services offer the ability to implement VoIP. However, due to the long distance between satellites and Earth, there is a noticeable round loop delay of typically 1 or 2 seconds. This needs the telephone conversation to be rather simplex, i.e. only one person speaks at a time. Nevertheless, VoIP based on LinkStar & iDirect can be an attractive alternative in geographical regions with non-existing or poor telephone infrastructure.
What is a contention ratio?
With most broadband technologies, some of the bandwidth is shared between users as it’s needed. For example, if the service is contended or oversubscribed at 20:1, it means that you share the bandwidth with up to 19 other users, but are guaranteed 1/20th of your selected bandwidth at all times.
Why does dish size affect transmission price?
With a smaller dish the received power from the satellite is reduced, and therefore to provide the same service in terms of data speed, Bit Error Rate (and hence Availability), the satellite power needs to be increased. This then directly affects the cost of satellite capacity.
Why is my internet connection slow?
We have a detailed article about this on on our Frequently Asked Questions page with information on what may slow your internet connection down.
Where can I get support?
Juch-Tech Inc. provides free e-mail, online chat, and telephone (905-573-6556) support for its customers.
